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Frequently asked questions
Yes — you can order the pieces you love from anywhere in the world. We pack every order with care so your jewelry arrives safe, beautiful, and ready to wear.
Delivery times depend on your location and the shipping option you choose. We offer tracked shipping and clearly show costs at checkout so there are no surprises. For express needs, choose expedited at checkout and we’ll fast-track your sparkle.
If something isn’t right, we’ve got you — returns or exchanges are accepted within a clear window (we follow the industry best practice of a fair return period). Items should be unworn and in original condition; personalized pieces may be final sale. We’ll make the process smooth and respectful.
We choose durable, responsibly sourced metals and sustainable materials wherever possible — because beauty should be kind to people and the planet. When we say sustainable, we mean traceable practices, certified suppliers, and pieces built to be loved for years.
Yes — our everyday pieces are designed for real life. Wear them while you move, sweat, swim, or shower; they’re made to hold their shine through your daily adventures. (We still recommend avoiding heavy chemicals or extreme exposure to keep them looking their best.)
For any diamond pieces we include clear information and certification when applicable — because transparency matters. If your piece comes with a certificate, we’ll include it with your order and in your account.
We offer a ring-sizing guide and tips so you can choose the right fit. If you’re between sizes, our team can advise — and resizing options or adjustments are available through our care service.
We accept major credit cards and secure payment methods at checkout. Payment details are processed securely so you can shop with confidence.
We’re here for you — email, chat, or the contact form on the site. Expect a warm, helpful reply from a real person who cares about your experience
We want you to love every piece you wear.
If something isn’t quite right, you can return or exchange your order within 30 days of delivery.
Please note: return shipping costs are the customer’s responsibility.
Items must be unworn, in their original packaging, and in perfect condition.
Once we receive your return, we’ll process your refund or exchange quickly — because your experience matters to us.